Zamm helps companies choose cost-optimized solutions for inbound and outbound call centers, customer service centers, and help desks. More and more companies are choosing to outsource their call center services, and Zamm helps clients identify the service model that delivers optimal functionality for controlled costs.
Call Centers
A Single Source Solution Provider for All Your Contact Center Service Needs
Boost Customer Satisfaction
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage.
As your trusted IT and telecom advocate, Zamm can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
Why Choose CCaaS
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality multi-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM or databases
- On-demand access to customer information
- Workforce optimization and management
- Cost effective upgrades
- 24/7 comprehensive professional services and technical support
