Zamm Advisors went to work looking for unified communication solution providers to connect with Allen Press. From their search arose two potential providers: CallTower and Altigen. Altigen was removed from contention after failing to provide information in a timely manner, so CallTower was selected as the first choice. Which makes a lot of sense: CallTower’s Microsoft Teams Calling Plans with Direct Routing solution is well-integrated and fit all of Allen Press’ requirements.
One of those requirements was flexibility. Allen Press has several hundred users a majority of them had low call volume-so plan flexibility was critical to keeping their telephony system economically viable. CallTower was able to provide flexible licensing for users with varying call volumes without issue and managed to consolidate everything into one dialing plan.
CallTower CRO William Rubio took point on the Allen Press deal, spearheading the whole operation. “William was completely on top of this case, from beginning to end,” remarked Steven Coval, Cloud & Network Services Consultant at Zamm Advisors. “Not only was he knowledgeable about the solution and the implementation process, he was so responsive! He got questions answered in no time at all.”
Zamm Advisors and Allen Press loved CallTower’s approach to sales discovery – they ensured the CallTower Solution Architects designed a plan that worked specifically for their organization. The implementation phase was flawless! “CallTower made the transition to Teams Direct Routing Phone System seamless for our users,” noted Allen Press’ System Administrator Supervisor, Richard Wilhite. “By performing all the necessary setup in Office 365 prior to, and at the time of, the migration, and conducting training sessions for our users, they provided a literal turnkey solution for our new phone system.”
